Marketplace Terms and Conditions

Premises

These General Conditions govern the use of the Tuduu digital platform (hereinafter, the "Platform" or the "Marketplace"), accessible at https://tuduu.it and managed by Drilldown S.r.l., with registered office in Milan, Viale Isonzo 8, Tax Code/VAT Number 12392590969 (hereinafter, "Tuduu" or the "Company").

Through the Platform, Tuduu allows users (hereinafter, the "Users") to browse and purchase food products marketed by third parties (hereinafter, the "Sellers").

Tuduu operates as a digital marketplace, providing the technology necessary for catalog publication, internationalization of the same through scalable technology, enhancement of the user experience through the application of proprietary nutritional filters, up to cart management, payment processing, and operational support. Tuduu is not a contractual party to the sale of products offered by the Sellers.

Role of the Platform

The Tuduu Platform exclusively hosts products offered by third-party Sellers, who act independently in managing their own catalog, logistics, and commercial relationship with the User.

The sales contract is concluded directly between the User and the selected Seller.

Tuduu acts as a facilitator of the transaction, without holding ownership of the goods nor assuming responsibility for their availability, quality, compliance, or suitability for use.

Purchase Methods

The Platform allows the User to compose one or more carts, each referring to a single Seller, and to complete the purchase directly on tuduu.it through secure payment systems.

Payment is collected by Tuduu as an entity appointed by the Seller, with automatic crediting to the same, net of agreed commissions.

The order completion is confirmed via email to the User and the Seller. The latter is responsible for order management, shipping, and post-sale assistance.

Invoicing / Payment Receipt

The invoice and/or payment receipt related to the purchase is issued directly by the Seller, based on the tax data provided by the User at the time of the order.

Tuduu is not responsible for any errors or omissions in the entered data, nor can it intervene in the fiscal management of the transaction.

Shipping, Delivery, and Assistance

The Seller is solely responsible for order fulfillment, choice of carrier, shipping timing, and communication of the tracking code where provided.

Any delays, delivery errors, damages, or shortages must be reported to the Seller, who is required to provide feedback according to their general conditions.

Tuduu may provide a general assistance service to facilitate communication between User and Seller, without assuming direct responsibility.

Right of Withdrawal

The right of withdrawal is recognized to the User within the limits provided by Legislative Decree 206/2005 (Consumer Code) and is exercised directly towards the Seller.

The methods and terms of withdrawal are reported in the Seller's contractual documentation or can be requested via the contact form available on the Platform.

Tuduu's Responsibilities

Tuduu assumes no responsibility regarding:

a) the truthfulness, completeness, or updating of information provided by Sellers;

b) the actual availability of the offered products;

c) order fulfillment, delivery, and return management;

d) post-sale assistance and any disputes between User and Seller.

Tuduu guarantees the correct technical functioning of the Platform, the reliability of the payment systems used, and the adoption of high security standards.

Contractual Changes

Tuduu reserves the right to modify these General Conditions at any time. Changes will take effect from the date of their publication on the tuduu.it website and will be considered accepted by Users upon continued use of the Platform.

Applicable Law and Jurisdiction

These General Conditions are governed by Italian law.

For any dispute arising between the Parties regarding the interpretation, validity, or execution of this document, the Court of Milan shall have exclusive jurisdiction, without prejudice to the protection reserved to the User under current consumer legislation.

Contacts

For any information, support, or assistance requests, the User can contact Tuduu at the following contacts:

Drilldown S.r.l. Viale Isonzo 8, 20135 – Milan (MI) Email: info@tuduu.it